Welcome to Piya Cakes! We take pride in creating delicious and beautiful cakes for our customers. This Shipping Policy outlines how we get your freshly baked cakes to you safely and efficiently.

Order processing

• Once you place your order and payment is confirmed, we’ll begin crafting your cake with love.
• Please note that processing times may vary depending on the complexity of your cake design. We’ll communicate the estimated processing time during checkout.

Shipping zones

Currently, Piya Cakes delivers within Ghaziabad & Noida, Uttar Pradesh, India only. We are working on expanding our delivery zones in the future. Stay tuned for updates!

Delivery methods

We offer two primary delivery methods

• Standard Delivery: Our trusted delivery partners will bring your cake directly to your doorstep within the chosen time slot during checkout. Standard delivery charges will apply based on your location within Ghaziabad & Noida.
• Express Delivery (within Ghaziabad only): For urgent cake needs, we offer express delivery at an additional cost. This option prioritizes your order and ensures the fastest possible delivery within Ghaziabad & Noida.

Delivery time slot

You can choose your preferred delivery time slot during checkout. We offer deliveries throughout the day to accommodate your needs. However, time slot availability may be limited, so we recommend placing your order well in advance, especially for occasions or weekends.

Shipping cost

The exact shipping cost will be calculated at checkout based on your chosen delivery method and location within Ghaziabad. Standard delivery charges will be clearly displayed.

Packaging

We understand the importance of your cake arriving in pristine condition. We use high-quality, insulated packaging specifically designed to protect your cake during transportation. We also take extra care to secure the cake within the box to minimize any movement.

Temperature control

For certain cakes requiring specific temperature control, we may use special packaging with ice packs or other methods to ensure freshness upon arrival.

Delivery delays & Cancellations

While we strive for on-time deliveries, unforeseen circumstances can occasionally cause delays. In such cases, we will contact you immediately to inform you of the situation and offer alternative solutions, such as rescheduling the delivery or providing a full refund.

Incorrect or damaged deliveries

In the rare event that your cake arrives damaged or is incorrect, please contact us immediately at [phone number] or [email protected] We take such situations very seriously and will work quickly to resolve the issue to your satisfaction. This may involve a replacement cake, a full or partial refund, or store credit.

Please Note: Photos of the damaged or incorrect cake may be required to facilitate a smooth resolution.

Contact Us

If you have any questions about our Shipping Policy or your order, please don’t hesitate to contact us. We’re happy to help!
Email: contact@piya.me
We appreciate your understanding and look forward to delivering your delicious Piya Cake!