Thank you for choosing Piya Cakes! We understand that sometimes things don’t go as planned, and you may need to request a refund. This policy outlines the circumstances under which we offer refunds and how to initiate the process.

What can be refunded?

• Non-Perishable Items: If you are not satisfied with a non-perishable item (e.g., cake decorating supplies), you may return it for a full refund within the same days of purchase, provided it is unopened and in its original packaging.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at contact@piya.me. We will be happy to arrange for a replacement or issue a full refund, including any shipping costs.
• Order Cancellations: You may cancel your order free of charge up to 1 hour before your chosen pick-up or delivery time. If you cancel your order after this timeframe, a cancellation fee of 50% of the total order value may apply.

What Can’t be refunded?

• Custom Cakes & Perishable Items: Due to the perishable nature of our cakes and the time invested in creating custom designs, we are unable to offer refunds on custom cakes or any other perishable items (e.g., cupcakes, pastries) once your order has been confirmed.
• Partially Consumed Items: Refunds cannot be issued for partially consumed cakes or other food items.

How to request a refund?

To request a refund please follow these steps,

• Contact Us: Within the timeframe outlined above, contact Piya Cakes by email at contact@piya.me.
• Provide Details: In your message, please include your order number, a description of the issue (if applicable), and your preferred method of receiving the refund (e.g., original payment method).\
• We’ll Respond: A member of our team will review your request and respond within [Number] business days. We may request additional information or photos to verify the condition of the item.
• Refund Processing: Once your request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow [Number] business days for the refund to reflect in your account.

Additional information

• Shipping Costs: In the case of damaged or incorrect items, we will cover the return shipping costs.
• Proof of Purchase: Please retain your order confirmation email or receipt as proof of purchase for any refund requests.
• We Reserve the Right: Piya Cakes reserves the right to deny a refund request if we believe the request is fraudulent or abusive.

We hope this policy clarifies our refund process. If you have any questions, please don’t hesitate to contact us.

Thank you for your understanding!